Warranty and Guarantee
Guarantee:
We try and do the right thing and give the benefit of doubt in all instances. It is our goal to exceed your expectations. If you are not happy with your purchase, simply return it to us within 2 weeks of receiving your order and we will promptly issue a refund, unless of course the product has already been in use, or has been subjected to extraordinary wear and tear! night’s Baby Training (PTY) Ltd recommends that you use a courier service or air mail and a tracking service. Should you use a carrier that does not offer a tracking facility and the goods are lost then we cannot consider a refund or return.
International and local South African customers should make use of a courier service that offers:
- Shipment tracking
- Insurance for your package to ensure a safe return and declare the full value of the shipment. Failing to insure your package will mean that loss or damage will be for your account.
Please email us and let us know it is coming. If the problem is our fault we will pay the return postage to us, but you must let us know first. If you are returning the product to us for a refund, such as an unwanted gift, it is your expense plus the cost to send it to you in the first instance.
Returns and Refunds
All goods are guaranteed 100%. If you are not satisfied with your purchase simply return it to us in its original condition within 2 weeks, and we will replace it, or refund you by crediting your bank account, by PayPal or by sending you a cheque. Please email us first to obtain your returns reference code so that we can give you all the details you need to ensure we process your return or refund correctly.
Refunds are made less courier or postal charges – if we made an error or caused a problem, we will pay for the return postage. You can email us anytime at info@knightsbabytraining.com
It is our intention to do our absolute best to make our customers so happy they will not only order from us again, but will also tell their friends about our service!
All products are guaranteed and insured – you will be impressed by our fast and efficient service. In most cases your goods will be sent out within 48 hours of receiving your order.
Returns address:
night’s Baby Training (PTY) Ltd
13a Carp Close
Marina Da Gama
Muizenburg
Cape Town 7945
South Africa
Please enclose all details, information and instructions. Airmail post or courier with a tracking service is recommended for overseas returns.
If products are faulty:
It is our legal duty to supply products that are fit for purpose and meet satisfactory quality requirements.
As a customer, it is your legal right to receive either a refund, repair or replacement for products that are either faulty or not what you expected as per the Consumer Rights Act.
We will offer resolutions based on the timelines outlined in the Consumer Rights Act 2015 for products purchased from 1st October 2015 onwards.
1. If a fault has been confirmed with your new product within 30 days of delivery, you can return it in exchange for a full refund.
2. If you find a fault with your product after the 30 day cut off (but within 6 months of owning it) we have the choice to either repair or replace it for you. If this is not possible we have the right to offer a partial refund or you can return the product and receive a full refund.
3. If you find a fault after 6 months of owning the product and you can prove the defect was present when we delivered it, we will follow the same processes that are outlined in Point 2.
4. You can get advice regarding your legal rights from your local Citizens Advice Bureau or Trading Standards Office. Nothing in these terms will affect your legal rights.
5. The manufacturers will supply a warranty in addition to your rights under the Sale of Goods Act. You will receive a 1 year warranty which covers parts and labour.
6. Please also note that our warranties only cover domestic use; items for use in commercial properties might not be covered.
Our warranty does not cover items used outside of the SA mainland and does not include the cost of the hire of a replacement product(s). For items purchased outside of mainland SA, we can provide a return to base warranty at our discretion and at your cost.
Our warranties only provide coverage if you maintain or use the product as directed. For example, our warranty covers only personal use - as opposed to business use - of the product. If there are multiple users of the product then we would not cover any product faults. Please note that if you have made any modifications to the product then this invalidates the manufacturer's warranty and the Knight’s Baby Training (PTY) Ltd guarantee.