Warranty and Guarantee

Guarantee: Returns and Refunds: We try and do the right thing and give the benefit of doubt in all instances. It is our goal to exceed your expectations. If you are not happy with the Baby Throne, simply return it to us within 2 weeks of receiving your order and we will promptly issue a refund, unless of course the product has already been in use, or has been subjected to extraordinary wear and tear! Knight’s Baby Training recommends that you use a courier service or air mail and a tracking service. Should you use a carrier that does not offer a tracking facility and the goods are lost then we cannot consider a refund or return.

International and local South African customers should make use of a courier service that offers:

  • Shipment tracking
  • Insurance for your package to ensure a safe return and declare the full value of the shipment. Failing to insure your package will mean that loss or damage will be for your account.

Please email us and let us know it is coming. If the problem is our fault we will pay the return postage to us, but you must let us know first. If you are returning the product to us for a refund, such as an unwanted gift, it is your expense plus the cost to send it to you in the first instance.

Returns and Refunds

All goods are guaranteed 100%. If you are not satisfied with your purchase simply return it to us in its original condition within 2 weeks, and we will replace it, or refund you by crediting your bank account, by PayPal or by sending you a cheque. Please email us first to obtain your returns reference code so that we can give you all the details you need to ensure we process your return or refund correctly.

Refunds are made less courier or postal charges – if we made an error or caused a problem, we will pay for the return postage. You can email us anytime at info@knightsbabytraining.com

It is our intention to do our absolute best to make our customers so happy they will not only order from us again, but will also tell their friends about our service!

All products are guaranteed and insured – you will be impressed by our fast and efficient service. In most cases your goods will be sent out within 48 hours of receiving your order.

Returns address:

Knight’s Baby Training
13a Carp Close
Marina Da Gama
Muizenburg
Cape Town 7945
South Africa

Please enclose all details, information and instructions. Airmail post or courier with a tracking service is recommended for overseas returns.

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